Question 1

What form of payments do you accept?

Accepted Answer

We accept all major credit and debit cards. We also accept PayPal.

Question 2

Has my order been dispatched?

Accepted Answer

All customers that have placed orders on our website will get two emails as standard. The first is confirmation that the order has been placed. The second is confirmation that the order has been dispatched. Please note that these emails do not indicate the delivery time. Further information is only available with orders that have been purchased with tracked postage.

Question 3

Can I track my order?

Accepted Answer

you can check if your order has been dispatched, but we cannot track it through its journey to you.

Question 4

Can I edit my order?

Accepted Answer

You can edit your order immediately after the purchase, before any items have been shipped. You cannot edit after this time and must wait for your items to arrive at your address, before returning them to us within 30 days of receipt for a replacement.
You can edit your order by logging into your account and viewing your order history, or by clicking the link in your order confirmation email.

Question 5

Can I cancel my order?

Accepted Answer

You can cancel your order immediately after purchase, before any items have been shipped. You cannot cancel after this time and must wait for your items to arrive at your address, before returning them to us within 30 days of receipt for a replacement.
You can cancel your order by logging into your account and viewing your order history, or by clicking the link in your order confirmation email.

Question 6

What happens if my address is entered incorrectly?

Accepted Answer

You can request us to change the delivery address, however we cannot change the billing address. If your order has already been dispatched, we cannot change its destination. It is the customer's responsibility to ensure that addresses are entered correctly. Please note that we have a system that checks users addresses, therefore incorrectly entered addresses are not liable for re-shipment.

Question 7

Why is my order delayed?

Accepted Answer

Orders must pass through local postal services before they are sent out of delivery. This means that orders can get caught up in either customs or at the local sorting office near your location. Orders can be delayed by up to 2 weeks within its postal journey. Please be patient, as we cannot issue you with a re-ship or a refund unless your order is over 10 working days late after the maximum stated delivery time.

Question 8

Can you hurry my delivery up? I'm bored of waiting!

Accepted Answer

Sadly we can’t. We do not hold any influence with postal services, and once the order has been dispatched, we have no more control over its delivery time. Usually we aim to dispatch on the same day that an order is placed, if the order is placed before 3pm. This can vary slightly depending on the volume of orders we receive in a day.

Question 9

Do I have to pay to return?

Accepted Answer

Yes, you must pay for postage on returns. We sometimes refund postage in the form of a discount code for the customers next order with us, however this is at our discretion.

Question 10

How long can I keep my order before returning?

Accepted Answer

We ask you to return your items to us within 30 days of receiving them.

Question 11

How long will it take to get my refund?

Accepted Answer

Refunds are usually processed within a few days of us receiving the goods back.
Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.
We’ll refund you with the same method as payment (i.e. same card, Paypal)

Question 12

You've sent me the wrong items!

Accepted Answer

We’re only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.

Frequetly asked questions